Every knife is crafted in Japan by different skilled blade smiths.

No, Japanese knives boast a rich history that traces back to the 14th century, and ancient Japanese practices did not involve the use of dishwashers.

No, using it will result in blade chipping, and the broken fragments can pose a safety risk.

No, it is not recommended to use a Japanese knife for cutting hard objects, as it may cause damage to the blade.

Stainless steel is susceptible to rust if not handled properly. Refer to our steel type for rust resistance chart for detailed information. Always ensure to wipe the knife dry after each use.

Gently clean with warm water whenever feasible, always wipe dry after use.

Over time, a knife will naturally dull with regular use. For enhanced durability, we recommend referring to our guide on the steel type we use. The higher the durability of the steel, the less frequently the knife will require sharpening. We suggest using Japanese whetstones for sharpening, although diamond whetstones are also a popular choice.

We provide worldwide shipping, with our main dispatch center is based in Switzerland and Hong Kong.

In the EU and EFTA regions, you can typically expect your delivery within 5-15 business days.

For worldwide orders, a typical delivery timeframe is 7-20 business days.

Please be aware that local customs procedures, including security checks, VAT assessments, and age verification, could potentially lead to additional delays.

For EU, UK, Norway, Iceland, and Eastern Europe:

• Enjoy free shipping on all orders exceeding 300CHF.
• For orders below 300CHF, a shipping fee starting at 35CHF will apply.

For Switzerland and Liechtenstein:

• Enjoy free shipping on all orders exceeding 200CHF.
• For orders below 200CHF, a shipping fee starting at 9CHF will apply.

For the rest of the world:

• A shipping fee starting at 45CHF (equivalent to approximately 40USD).

Certainly, once your order is shipped, we will promptly provide you with a tracking number via email.

Should you wish to return any purchased items, you have a 14-day window from the original purchase date to do so, and we will issue a full refund. However, it’s important to adhere to certain conditions. The items must be returned in their original packaging, undamaged, unused, and in a condition suitable for resale. Refunds will only be processed once we have safely received and inspected the returned items. Failure to meet these conditions will result in the denial of a refund.

To initiate the return process, please send an email to Jack@tsefknife.com with your order number included. We also welcome any additional feedback you may provide.

The costs associated with returning unwanted purchases will be the responsibility of the purchaser. It’s important to note that TSEF KINIFE cannot be held accountable for any losses incurred during non-recoverable carriage. To safeguard against this, we strongly recommend using recorded delivery when sending returns.

Our website uses WooCommerce as our online payment gateway. We do not retain any credit card information on our servers, and we do not have access to card details.

In the European Union (EU), there exist regulations and age-based limitations governing the acquisition of knives, especially those deemed potentially dangerous or harmful. These rules can differ among individual EU member states.

If, for any reason, you are unable to confirm the age during the verification process when receiving knives from us, you will be responsible for covering the return shipping costs.

We are Japanese knife enthusiasts, and we encourage you to join in discussions or pose questions without any commitment to buy. We do not engage in sales pressure. We enjoy conversations extend beyond knives to topics such as Japan, traveling in Japan, Japanese cuisine, and Japanese culture. For the quickest response, please reach out to us on Instagram.