Frequently Asked Questions
Every knife in our shop is crafted in Japan by different skilled blade smiths.
No, Japanese knives boast a rich history that traces back to the 14th century, and ancient Japanese practices did not involve the use of dishwashers.
No, using it will result in blade chipping, and the broken fragments can pose a safety risk.
No, it is not recommended to use a Japanese knife for cutting hard objects, as it may cause damage to the blade.
Stainless steel is susceptible to rust if not handled properly. Refer to ourΒ steel typeΒ for rust resistance chart for detailed information. Always ensure to wipe the knife dry after each use.
Gently clean with warm water whenever feasible, always wipe dry after use.
Over time, a knife will naturally dull with regular use. For enhanced durability, we recommend referring to our guide on theΒ steel typeΒ we use. The higher the durability of the steel, the less frequently the knife will require sharpening. We suggest using Japanese whetstones for sharpening, although diamond whetstones are also a popular choice.
We provide worldwide shipping, with our main dispatch center is based in Switzerland ,Germany, Japan and Hong Kong.Β
We also have partners in the UK.
In the EU and EFTA regions, you can typically expect your delivery within 5-15 business days.
For worldwide orders, a typical delivery timeframe is 7-20 business days.
Please be aware that local customs procedures, including security checks, VAT assessments, and age verification, could potentially lead to additional delays.
For World Wide :
- Enjoy free shipping on all orders exceeding 3500HKD(445USD).
- For orders below 3500HKD, a shipping fee starting at about 500HKD(64USD) will apply.
Certainly, once your order is shipped, we will promptly provide you with a tracking number via email.
Our website uses WooCommerce as our online payment gateway. We do not retain any credit card information on our servers, and we do not have access to card details.
In the European Union (EU), there exist regulations and age-based limitations governing the acquisition of knives, especially those deemed potentially dangerous or harmful. These rules can differ among individual EU member states.
If, for any reason, you are unable to confirm the age during the verification process when receiving knives from us, you will be responsible for covering the return shipping costs.
We are Japanese knife enthusiasts, and we encourage you to join in discussions or pose questions without any commitment to buy. We do not engage in sales pressure. We enjoy conversations extend beyond knives to topics such as Japan, traveling in Japan, Japanese cuisine, and Japanese culture. For the quickest response, please reach out to us onΒ Instagram.
