Frequently Asked Questions
Every knife in our shop is crafted in Japan by different skilled blade smiths.
No, Japanese knives boast a rich history that traces back to the 14th century, and ancient Japanese practices did not involve the use of dishwashers.
No, using it will result in blade chipping, and the broken fragments can pose a safety risk.
No, it is not recommended to use a Japanese knife for cutting hard objects, as it may cause damage to the blade.
Stainless steel is susceptible to rust if not handled properly. Refer to ourΒ steel typeΒ for rust resistance chart for detailed information. Always ensure to wipe the knife dry after each use.
Gently clean with warm water whenever feasible, always wipe dry after use.
Over time, a knife will naturally dull with regular use. For enhanced durability, we recommend referring to our guide on theΒ steel typeΒ we use. The higher the durability of the steel, the less frequently the knife will require sharpening. We suggest using Japanese whetstones for sharpening, although diamond whetstones are also a popular choice.
We provide worldwide shipping from our main dispatch center in Hong Kong.
Estimated Delivery Times:
β’United States: 4β7 business days
β’Europe: 5β8 business days
β’Rest of the world: Around 2 weeks
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, security checks, VAT assessments, and local regulations.
Worldwide Shipping:
β’Free shipping on orders over HKD 3,500 (USD 445).
β’A fixed shipping fee of HKD 400 (USD 51) applies to orders below HKD 3,500.
Yes, once your order has been shipped, we will send you a tracking number via email.
Yes, our website uses WooCommerce as a secure payment gateway. We do not store or have access to any credit card details, ensuring that your payment information remains fully protected.
Yes, certain countries, particularly within the European Union (EU), have age restrictions on purchasing knives, especially those classified as dangerous or restricted. These regulations vary by country.
If age verification is required upon delivery and you are unable to provide proof, the order may be returned, and you will be responsible for the return shipping costs. Please check your local laws before purchasing.
We are Japanese knife enthusiasts, and we encourage you to join in discussions or pose questions without any commitment to buy. We do not engage in sales pressure. We enjoy conversations extend beyond knives to topics such as Japan, traveling in Japan, Japanese cuisine, and Japanese culture. For the quickest response, please reach out to us onΒ Instagram.
